Questions?

Who is Dr. Prince? Is she a real doctor?

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Dr. Jennifer Prince is a board-certified pediatrician. She was born and raised in sunny Florida. After completing undergraduate and graduate degrees at the University of Florida and the University of South Florida she attended medical school at Lake Erie College of Osteopathic Medicine. After completing pediatric residency at the University of Rochester, Dr. Prince worked in hospitals across the country- from New York to California to Alaska. What she found time and again, no matter where she was, were many families struggling to help their young children with colic--often used by providers as a catch all for children with conditions such as reflux, allergies and intolerances. She founded Crying, Colic, and Beyond as a way to help families find comprehensive care, and most importantly relief, for their children. 

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Dr Prince's licensing details can be found here.

 

How soon can I see Dr. Prince?

 

If your baby is in pain or discomfort, even a day can seem like a lifetime. As such, Dr. Prince aims to see new patients as quickly as possible. In most cases, we are able to get you scheduled within 24-48 hours. 

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Where are you located? What if I am in another state?

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The advantage of telemedicine is that it allows you to schedule an appointment with Dr. Prince no matter what your location. You will be meeting with her via video call from the comfort of your own home, reducing the cost and stress of travelling to an appointment and limiting the risk of picking up an illness from sitting in a waiting room. If a prescription is part of your baby's treatment plan, this can be sent to a pharmacy of your choosing provided it is within the United States. 

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I do not live in the United States; can I still make an appointment?

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Yes! We are happy to assist international families however we can and will work with you to ensure we can offer an appointment time that will work despite time differences. 

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Please note that Dr. Prince is not able to issue prescriptions outside of the United States of America. If medication is recommended as part of your baby's treatment plan we will find alternative options, though these will be country and location specific. If you are wondering what options exist for your current location please contact the practice directly and we will be happy to help. 

 

I’ve paid for an appointment; what happens next?

 

After you’ve submitted payment for your appointment, you will receive an email from support@cryingcolicandbeyond.com (please add to your address book to avoid it being filtered to spam). This email will include all the details you need to get set up in our online HIPAA compliant electronic medical interface so that we can schedule your appointment. 

 

Please note: It can take up to 12 hours to receive this initial email, particularly if payment was submitted before 9am/after 6pm PDT, over the weekend or on holidays. If you have not received an email from us after 12 hours, please double check your junk/spam folder. 

 

What is Charm?

 

Charm is the online electronic medical interface that our practice uses to coordinate your little one’s care and carry out appointments. It is user-friendly and HIPAA compliant. 

 

Charm is where you will find all of the new patient intake forms that need to be completed before your first appointment. This is also where any appointments will take place and where you will be able to communicate directly with the care team. 

 

What should I do before our appointment?

 

We want to make sure you get as much out of your appointment as possible. Here are some of our tips to help you prepare:

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• Write down any questions you have for Dr. Prince in advance. It can be difficult in the moment to remember everything you want to say, and this way you can make sure that all of your questions will be answered. 

• Make sure you’ve filled in all of the new patient intake forms with as much detail as possible. The more information Dr. Prince has before the appointment, the more time she will be able to spend discussing your concerns, answering questions and guiding you through treatment options. 

 

What happens after the appointment? 

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After your appointment you will have access to Dr. Prince’s notes via the Charm portal, including instructions for care. If these include a prescription we will assist you in getting it to the pharmacy of your choice. We are also able to recommend trusted compounding pharmacies if you need any assistance in that area. 

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Although our practice does not accept insurance directly, we can provide you with any information you need to apply for reimbursement with your own insurance. Please contact us within Charm for these details.

 

Please note: Although reimbursement is dependent on your policy, we will do whatever we can to help you get reimbursed. 

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What if I need to reschedule? 

 

We get it- life happens! (especially with kids!) If you do need to reschedule your appointment, we ask that you give us at least 4 hours notice. Appointments that are rescheduled with this notice period will incur no extra charges.  Any missed appointments, or requests to cancel/reschedule without this 4 hour notice period are unfortunately non-refundable. 

 

If you would like to cancel your appointment and would like a refund, please email us (again, we require at least 4 hours notice before the scheduled appointment time). Your appointment fees will be refunded less a $75 processing fee. 

 

If your appointment has already been completed we do not offer refunds. 

 

Questions? 

 

If you have any questions, concerns or difficulties with any part of this process, please do get in touch as soon as possible. You can send us an email and we will make sure you get the help you need!